FAQs - Frequently Asked Questions
Here you will find answers to frequently asked questions.
We keep this page updated, so it is worth for you to visit it now and then.
- The robotic always tries to unload a CD/DVD from a recorder which has no media?
- What happens when the OS detects a recorder as a harddisks and not as a CD/DVD drive?
- How can I avoid or solve the following error message under PoINT Publisher:
"There is no bin with media matching this job or disc image. Cannot create job."?
- The printer doesn´t print under Point Publisher Server?
- A Recorder is producing too much "bad" discs. IN parallel you can find the error code "Error 0x00" in the logfile?
- The recorded media shows unrecorded rings at the recording side of the media?
- The system stops displaying the error message: "Autolaoder reports failure of Drive"?
- Since I´m using a new brand of media, I have a very high reject quote?
- The name of the print-file which is displayed in the joblist under PoINT Publisher is the same as the name of the image file?
- Can I refill my ink cartridges?
- Can I use ink cartridges other than IGA authentic cartridges?
If you have not found your question answered you are kindly invited to mail us your question using our contact form.